Refund policy

Return & Refund Policy

VirtualOffprint

Last updated: September 15, 2026

The short version

Our guides are digital files delivered instantly. Once a file has been delivered, all sales are final and we do not offer refunds.

That said, we will always fix a problem that is ours. If your file is corrupted, if you were charged twice, or if you received the wrong guide, email us at support@virtualoffprint.com and we will sort it out.

1. Why we do not offer refunds

VirtualOffprint sells downloadable PDF guides. There is nothing to return — once a file is downloaded, it cannot be given back. For this reason, and consistent with standard practice for digital goods, purchases are non-refundable except in the circumstances described below.

By completing your purchase you agree to immediate delivery of the file and acknowledge that this ends any right to cancel.

2. When we will refund or replace

We will make it right, at no cost to you, if:

  • The file is corrupted or will not open. We will send a working copy. If we cannot, we will refund you in full.
  • You were charged more than once for the same order. We refund the duplicate charge.
  • You received the wrong guide. We will send the correct one, or refund you if you prefer.
  • You never received your download. Check your spam folder first, then contact us and we will resend it. If we cannot deliver it, we refund you.
  • The purchase was not authorised by you. Contact us right away.

To request this, email support@virtualoffprint.com within 14 days of purchase with your order number and a short description of the problem. We aim to respond within [2 business days].

3. What is not covered

We cannot offer a refund because:

  • you changed your mind after downloading;
  • you did not read the product description, page count, or preview before buying;
  • the guide covers material you already knew;
  • you did not apply the strategies, or applied them and did not get the result you hoped for;
  • you bought the guide by mistake but have already downloaded it.

Our guides are general educational information. We describe the contents honestly on every product page, and previews are available so you can see what you are buying before you pay.

4. Where the law says otherwise

Consumer protection laws in some places give you rights that override this policy. Nothing here limits any right you have under applicable law, including under California consumer protection law.

If you are a consumer in the EU or UK, you normally have 14 days to cancel a purchase of digital content. That right ends once the download begins, and by completing your purchase you consent to immediate delivery and acknowledge the loss of that right. If you have not yet downloaded your file, you may still cancel.

5. Chargebacks

If something is wrong with your order, please contact us before opening a dispute with your bank or card issuer. We would much rather fix it directly, and it is usually faster.

Filing a chargeback on a guide you downloaded and kept may result in your access being revoked.

6. How refunds are issued

Approved refunds go back to the original payment method through [PAYMENT PROCESSOR]. Processing normally takes [5–10 business days], depending on your bank. We do not offer store credit or partial refunds.

7. Contact

Email support@virtualoffprint.com with your order number and we will take a look.